I’ve got an interesting issue going on with a client. They have fairly new, purchased in 2022, Dell OptiPlex 7000 series Tower computers with Intel UHD integrated graphics.
Two end users are currently affected by an issue after upgrading to Windows 11 Pro from Windows 10 Pro.
Within a week one or both of their Dell monitors which are connected via DisplayPort to HDMI cables, have gone blank. Going into power save mode is what the monitors say. No monitors in Device Manager.
Dell BIOS works fine, the Dell splash logo appears upon first turning the computer on and or rebooting.
I tried updating the Intel graphics driver. When that didn’t work, I tried installing all available updates from Dell Command as well as Windows update. I even went as far as doing a refresh keeping documents.
No luck. The strange thing is initially both monitors didn’t work for one end user, but the second end user had one monitor working and the second not. They swapped cables from the working monitor to the second user and that monitor started working. They purchased the same DisplayPort to HDMI cable and tried with the second monitor to no avail.
Instead of putting anymore time into this issue, I suggested purchasing a monitor with native DisplayPort ports. That’s the end solution – I hope. I’ll know more when they get their monitors. In the mean time, if you find a solution to this, feel free to comment. I saw a Microsoft forum post where two users had similar setups and could not get their monitors to work after upgrading to Windows 11. My honest suggestion is to not use Windows 11 period. I am going to wait until Windows 10 goes completely end of life before even attempting to upgrade to Windows 11.
Windows 11 reminds me so much of Windows Vista and Windows 8. Both piece of shit products that I wouldn’t touch with a ten foot pole.