The Synology was in use in an office environment for many years. After a power outage that lead to an abrupt shut down, the Synology 1817+ no longer turns on… well, I should say it intermittently no longer turns on.
Supposedly this model is immune or already has a fix from the factory for the C2000 Intel Atom bug.
I have not tried installing a 100 ohm resistor (I will be later today when it comes in from the mail).
Here’s what I have done.
- Replacing the CMOS battery with a brand new 2032 coin battery.
- I recreated the BIOS file using AI, as well as manually.
- I dumped a Synology 1815+ BIOS to compare what it looked like vs. the 1817+.
- Reflashed the BIOS chip using a chip reader/programmer
- Tried using a USB DOM from a Synology 415+ with the contents of the Synology 1817+ USB DOM cloned to the 415+ USB DOM.
- I’ve soldered a USB A connector to the Synology 1817+ USB DOM and read its contents and created an image of the contents to my computer.
I randomly got terminal access after almost giving up and putting everything back together. I plugged in the Synology 1817+ USB DOM and saw my USB to serial TTL cable receive light start flashing, I looked up at the console in Putty and saw it booting. This gave me hope. When this happened, I put it aside for a day thinking I’d won!
I went back to try and get it onto the network to see if I could reinstall DSM. I noticed that it would not come up on the network. I saw no tx/rx lights on the NIC or the switch.
I then tried to see if I could reflash the BIOS using a thumb drive plugged into the back of the Synology 1817+ – I could not input into the console. I finally, after reseating the cables that were going from the console cable to the Synology 1817+ motherboard, could type into the console.
I tried some instructions that I found on the forum Doozan, but kept getting an error when I tried to use the ./updater -b . command. First it would not finish, and then after a reboot, it would say that the file size was wrong.
I eventually stopped being able to type into the console, and it froze up completely. After doing a hard reboot, it stopped giving me console and fully booting.
I removed the USB DOM to inspect it under a microscope and when I went back to plug it in, I got it to boot again. However, I could not type into the console again.
Eventually the Synology 1817+ stopped booting completely again.
I’m a hard headed fool who is determined to get this unit to work. I know it can, but it has some kind of intermittent issue as shown through my troubleshooting steps I’ve done so far.
I have a 100 ohm resistor coming in the mail today. It would be glorious if, after soldering this onto the motherboard, that it works – but I have my doubts.
Some other testing I did – I removed the USB DOM from the Synology 1815+ and attached my console cable to the UART port. The Synology did not boot. This leads me to believe it has something to do with the BIOS and or the USB DOM.
The thing is, I’ve already tried transferring the USB DOM contents from the Synology 1817+ to the DS415+ USB DOM and still can’t get it to boot.
I did order replacement BIOS chips which won’t be here for a few weeks since it’s coming from China.
The saga continues:
Update 3/30/25:
I found a blown mosfet near the BIOS chip. I noticed a very small dent that looked out of place while looking at the motherboard for the tenth time under my microscope. I zoomed all the way in and I could see some organic matter in a small recessed hole. I poked around with my tweezer and it’s definitely blown. I saw the same matter when I inspected my Fortinet FS-148F-FPOE FortiSwitch that had gone up in smoke.
I’ve ordered a new mosfet from Digikey and will be receiving it later this week. I will continue to update my post – here’s hoping that this will be the fix!
Update: 4/6/25:
I’ve made no further progress. I did replace the switching diode that I thought was a mosfet. I ordered the mosfet from digikey.com, received it, and realized it didn’t fit. I went back, researched some more and found that the KA2 marking indicated it was a switching diode. I ordered the replacement, received it, but it still doesn’t turn on completely. I’ve since ordered a used Synology DS1817+ that was being sold for parts on eBay.com. Once I receive that, I’ll measure the components on the good working board and go from there.